{"id":1879,"date":"2014-04-29T18:26:50","date_gmt":"2014-04-29T22:26:50","guid":{"rendered":"http:\/\/www.ordinarylegacy.com\/word\/?p=1879"},"modified":"2014-04-29T18:26:50","modified_gmt":"2014-04-29T22:26:50","slug":"techno-cure","status":"publish","type":"post","link":"https:\/\/www.ordinarylegacy.com\/word\/2014\/04\/29\/techno-cure\/","title":{"rendered":"Techno Cure"},"content":{"rendered":"

\"the<\/a><\/p>\n

For those companies that truly believe they are the\u2026.pentagon, get over it. When security is so tight that it renders you helpless with any tiny misstep, like leaving your key fob on your desk when you head out on a dealer visit, please stop it. We\u2019re working here. To those companies that believe that outsourcing will give you the same level of service and understanding, start them in the field\u2026 To those companies that believe that everyone is tech savvy remember you have a few technosauruses left.<\/p>\n

Call the help desk, forgot my key fob, can you help? Of course, I\u2019m going to say the fob is lost and issue you a temporary blah blah number. Great. And\u2026.I\u2019m going to send you the next ten so you can continue during the day (customer service added value I think to myself). When you get home call back and we\u2019ll say the fob was found. Perfect.<\/p>\n

Except. The temporary number didn\u2019t work. I wasn\u2019t able to open the list they sent on my phone. Luckily we could work in the dealer\u2019s system and I could answer email on my phone. \u00a0Get home, call in and say \u201cfob found\u201d. Oh good they say and set me up again. Now I might not be tech savvy but common sense I got. Please stay on the line while I try it I say\u2026..you guessed it, it doesn\u2019t work. Moment please, tapping in the back ground and come to find out my fob isn\u2019t live on the server, whatever the hell that means. Ok make it live. We will have to refer the ticket to that group. What group? \u201cThat group\u201d. Ok but I need to work here\u2026just sayin. Yes Miss Sandi we understand, doubtful I think.<\/p>\n

Fast forward to this morning. Apparently \u201cthat group\u201d was very accommodating emailing me instructions on how to reset, restore, re-something my fob. Trouble is I can\u2019t read it on my phone so I send it to my home email (probably an enormous violation of pentagon security) where I can read it on my iPad. Go to blah blah blah.muc seriously that\u2019s in another country but I try it and guess what\u2026 I can\u2019t get in. Perhaps if I go to the office, no, I\u2019m not doing that nothing gets done there and I\u2019ve got serious stuff to actually do. I call back and \u201cexplain\u201d my situation and they will do what they can. No, in my best do not F with me calm voice, I don\u2019t want instructions I want you to do what you do on your server and let me know when I\u2019m up and running. Here\u2019s my cell number let me know when it\u2019s done.<\/p>\n

I hang up\u2026and go to a Zumba class.<\/p>\n

I know\u2026 but I went anyway. So for one hour I went and got my ass kicked by a little dynamo that likes to think she’s letting us work to our own level all the while\u00a0giving you the stink eye if you’re not.\u00a0 One hour of the best selection of Latin inspired salsa hip hop samba merengue music. I sweat my ass off, you would think I no long have an ass but I assure you, and for all the boxing segments I had visions of \u201cthat group\u201d and help desk personnel. Completely spent I got home, showered, made a delicious cup of coffee and tried again.<\/p>\n

It worked. I worked. No one got hurt. Thank you Missy.<\/p>\n

\"zumba-blast\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

For those companies that truly believe they are the\u2026.pentagon, get over it. When security is so tight that it renders you helpless with any tiny misstep, like leaving your key fob on your desk when you head out on a … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[6],"tags":[430,432,431,429,428],"class_list":["post-1879","post","type-post","status-publish","format-standard","hentry","category-pause-points","tag-help-desk-blues","tag-saved-by-zumba","tag-security-key-fob","tag-techno-idiot","tag-technosaourus"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p27hQ5-uj","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.ordinarylegacy.com\/word\/wp-json\/wp\/v2\/posts\/1879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ordinarylegacy.com\/word\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ordinarylegacy.com\/word\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ordinarylegacy.com\/word\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ordinarylegacy.com\/word\/wp-json\/wp\/v2\/comments?post=1879"}],"version-history":[{"count":4,"href":"https:\/\/www.ordinarylegacy.com\/word\/wp-json\/wp\/v2\/posts\/1879\/revisions"}],"predecessor-version":[{"id":1883,"href":"https:\/\/www.ordinarylegacy.com\/word\/wp-json\/wp\/v2\/posts\/1879\/revisions\/1883"}],"wp:attachment":[{"href":"https:\/\/www.ordinarylegacy.com\/word\/wp-json\/wp\/v2\/media?parent=1879"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ordinarylegacy.com\/word\/wp-json\/wp\/v2\/categories?post=1879"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ordinarylegacy.com\/word\/wp-json\/wp\/v2\/tags?post=1879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}